^ Click above if instructed by a technician. Tech Direct: 240-415-4357 (HELP) | Office: 240-215-3623 | Email: gethelp@techknowbutler.com | Main Office: 1845 Brookfield Ct., Frederick, MD 21701 How Online Remote Support Works: With your permission, a small file automatically downloads to your PC. It's the interface through which we communicate with you and conduct remote support and automatically removes itself from your PC at session conclusion. The applet provides remote Customers with: •Prompts to permit or deny technician access to all functions •Ability to stop Remote Control or disconnect at any time •File Transfer to the technician 1 Year Anytime Access Software The first 10 minutes is only $5 and many times is all we need to either diagnose or fix most simple issues. Many more complex sessions are complete in 30 minutes or less. If we are running an unattended scan or diagnostics on your machine we don’t charge for the total time connected, only for active technician time (talking or interacting with you or your equipment). When complete simply pay online for the support provided.